Frequently Asked Questions
Our goal is to provide the best customer service and to answer all of your questions in a timely manner. Below are just some of the frequently asked questions we receive.
If you do not see your answer below, please do not hesitate to contact our team by calling (866) 218-5813.
It’s simple. Call the local office or (866) 218-5813 and speak with a representative from House Cleaning 4u. They will assist you in cancelling or rescheduling your cleaning.
In the event that you cancel a clean, you may be charged a cancellation fee. Please refer to your local office regarding their specific cancellation policy.
It’s simple. Call the local office at (866) 218-5813 and speak with a representative from House Cleaning 4u. They will assist you in rescheduling your clean.
Keep in mind, there also may be times when weather makes it unsafe for us to travel and carry equipment and supplies to your home. Driveways and sidewalks must be cleared and accessible. Holidays may also necessitate a schedule change. Your understanding and cooperation in rescheduling is greatly appreciated.
You may call the local office or (866) 218-5813 and speak with a representative from House Cleaning 4u. They will assist you in scheduling an additional clean!
As part of our satisfaction guarantee, if you’re ever unhappy with any area we’ve cleaned, we’ll return the next business day and re-clean it.
Are you happy with your clean and want to show appreciation to your team? Tipping is a great way to do so. Tips may be left at the time of the clean, or if online when you schedule your cleaning.
Looking to add on request rooms to your next clean? No problem! You may call the local office or (866) 218-5813 and speak with a representative from House Cleaning 4u. They will assist you with getting on request rooms added to your clean!
If your location is using the MyTCA app, you can use it to add or remove on request rooms up to 48 hours before the clean. To add or remove on request rooms to your next clean on the app, click on the “Next Cleaning” banner found on the home page or select “Cleanings” on the bottom menu and tap the clean date desired. If you have on request rooms, they will be listed in the middle of the page along with its price.
If your home has a security system, please provide us with the code and steps necessary for us to turn off the alarm. We will reset the alarm when we leave. Alternatively, you may want to disable it on the day of your scheduled clean.